Refund Policy

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@ahwengkoh.com and send your item to: G85, ICC Pudu, Jalan 1/77C, Pudu, 55100 Kuala Lumpur.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: G85, ICC Pudu, Jalan 1/77C, Pudu, 55100 Kuala Lumpur.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return / Exchange / Refund Policy

We regret that Returns and Refunds cannot be accommodated. We only accept exchange requests when the merchandise is worn, soiled and spoilt when we deliver. Discounted/ special priced items are final sales and are not eligible for exchange. For replacement items of lower value, there will be no refund for the excess amount. For replacement items of higher value, customers are required to pay the difference. For replacement, items must be returned to us within 7 days from the date products are received.

Shipping

Shipping charge based on our shipping table rate per transaction for West Malaysia and East Malaysia.

Order Acceptance
Order will be processed upon payment receive and stock will be deliver within 5 working days.